TNT POST (WHISTL)

Shipment Tracking & Admin Portal

Whistl (formerly known as TNT) processes over 26% of all the UK's mail; collecting, sorting, sending and transporting nearly 4 billion items of addressed mail, packets and parcels for businesses. To do this they use the latest technology and scanning equipment to provide data about where each item is at every stage of its journey.

When pulse8 met Whistl or TNT Post, the brief was to transform the user experience and journey within the business-to-business areas of the company.

With customers of the business being offered the ability to log in and book consignments as well as view the progress performance of packages, it was disappointing when the feedback from those customers was that the website was increasingly unable to meet their demands.

pulse8 needed to produce a slick user experience, so began with designing a wireframe that could be discussed at a number of senior level meetings so that feedback could be integrated into the design. The in-house content management system was too integrated into their business to change and so we had to work with it, instead adding custom graphing tools to display the performance of key business areas in an intuitive way, also re-writing the application to give it a considered design approach.

Our main objective was to create a smooth user experience. Our challenge was that, quite often what is simple for the end user is more complex for the build and design process; small actions that perform big tasks. The customer feedback has been very rewarding.  

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