News & 8log
Customer NoticesGreat news, we've launched a brand new and improved webmail facility for all of our customers which we believe you should find much slicker to work with. To access the new webmail facility you can click on the 'Webmail Login' link within the top navigation on this page. We welcome your feedback on this new service so if you have any comments or suggestions for improvements please use our online response form. Team pulse8. ...
Please be aware that due to the recent snowfall we are unable to reach our offices so as a result phone support will be available on a very limited basis. Emails will be monitored and will be the best way to contact any member of the team throughout the day. Thanks for your understanding. pulse8. ...
VAT change – 1st Jan 2010 – back to 17.5% Calling all e-commerce websites! We've bookmarked a slot in our busy schedule to make the VAT change on our customer websites. We have put aside the 31st December to make the relevant changes for those customers who require the VAT update to be done on that date. We'll try our best to service all requests on that day but will work on a first-come first-served basis so please get in touch asap to book your slot. ...
Apologies to those customers affected by the disruption to some of our web and email serivces this morning. We experienced a Denial Of Service (DOS) attack on our main firewall which sent an overwhelming number of requests through the firewall, causing slow response rates for web and email services. The source of the attack has now been identified and dealt with accordingly. DOS attacks can be particuarly difficult to deal with as there is no easy way to stop a request from hitting the firewall and even though we can block requests from specified IP addresses, the firewall still h ...
Apologies to those customers affected by the migration across to the new Direct Debit platform on Tuesday. We attempted to put in place a (perceived!) convenient method for everybody to input their new payment details but it quickly became apparent that this method was not convenient for our customers and as a result we shortly withdrew the payment request screen. Over the next two weeks we will be personally contacting those customers that have been unable to successfully set up their new Direct Debit arrangement to take details over the phone and answer any questions or concerns you may h ...
You may have recently received an email from an ex-director of pulse8, which could quite easily be somewhat misleading. To help clarify that situation we thought we'd put together a few questions and answers. 1. What's happened to pulse8? Well, technically two of the original directors, Matt and Darren have bought the old company and everything that goes with it. Business as usual. 2. Is my website and email safe? Yes! It's business as usual. All contracts are secured with pulse8 and your website and email will continue to function as usual. 3. Have you mo ...
In case you haven't heard, pulse8 has moved offices! Following a recent restructure we are now settled in to our new premises on the Kingston House Estate, Staverton (near Totnes). The new office is a converted barn with some great original features like stone columns and exposed beams, as well as a separate meeting room ready for formal and informal meetings. We also have ample parking which is not affected by the tide! We are very excited about our new home and are looking forward to entertaining our clients, both old and new. So if you want to talk to pulse8 about website design, br ...
pulse8 is the trading name of Pulse8 Internet Ltd. Registered Office: Petitor House, Nicholson Road, Torquay TQ2 7TD. Registered in England and Wales no. 06987204.
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